Pursuit's Take
In 2013, the Department of Veterans Affairs (VA) implemented clinical productivity metrics to measure physician providers’ time and effort to deliver procedures. VA also developed statistical models to track clinical efficiency at VA medical centers (VAMC). Data collected under the metrics and models are used to identify sub-optimal clinical productivity and inefficiency at VAMCs. GAO found that contrary to federal internal control standards for information, VA’s metrics and models may not provide quality information because the information is incomplete and may not accurately reflect clinical productivity and efficiency.
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