Prior reports (see Appendix A) found that CBP did not have defined and validated operational requirements resulting in unachievable performance. CBP also lacked a proper acquisition workforce that resulted in missteps, waste, and delays. In addition, CBP did not have robust business processes and information systems needed to enable program offices to move forward expeditiously on the tasks of managing to program objectives.
Although DHS has made much progress, it needs to continue toward a strong central authority and uniform policies and procedures. Most of DHS’s major acquisition programs continue to cost more than expected, take longer to deploy than planned, or deliver less capability than promised.Read the full report