OIG conducted a healthcare inspection of the Veterans Crisis Line (VCL). OIG determined that VCL staff did not respond adequately to a veteran’s urgent needs. OIG found deficiencies in the … READ MORE
Office of Inspector General
VA OIG: Review of Alleged Overpayments for Non-VA Care Made by Florida VA Facilities
The OIG Hotline received an allegation in October 2014 that VA was paying full price for physician services to a non-VA care provider rather than paying lower contract rates, resulting … READ MORE
VA OIG: Audit of VHA’s CPAC Controls To Prevent Improper Billings for Service-Connected Conditions
CPACs improperly billed veterans and third-party payers and used an automated system that billed by default. CPAC controls need strengthening to ensure veterans and third-party payers are not billed for … READ MORE
VA OIG: Review of Alleged Noncompliance With Section 508 of the Rehabilitation Act on MyCareer@VA Web Site
OIG substantiated the allegation that VA Learning University (VALU) launched the enhanced MyCareer@VA Web site even though it was not compliant with Section 508 requirements. OIG found that MyCareer@VA project officials did … READ MORE
VA OIG: Audit of VBA’s Compensation and Pension Benefit Payments to Incarcerated Veterans
Federal law requires VBA to reduce C&P benefits for veterans incarcerated for more than 60 days in a Federal, state, or local penal institution. VA Regional Office (VARO) and Pension … READ MORE
VA OIG: Audit of Post-9/11 G.I. Bill Tuition and Fee Payments
OIG evaluated the Veterans Benefits Administration’s (VBA) oversight of Post-9/11 Veterans Educational Assistance Act of 2008 (Post-9/11 G.I. Bill) tuition and fee payments to determine if payments were appropriate and … READ MORE
VA OIG: Audit of Automated Burial Payments
VBA controls ensured that the majority of automated burial payments were made to living spouses for deceased veterans in accordance with the CFR. However, controls did not consistently ensure proper … READ MORE
TREASURY OIG: Continued Inconsistent Use of Over-age Correspondence Lists Contributes to Taxpayer Burden and Unnecessary Interest Payments
Delays in processing taxpayers’ correspondence create a burden for taxpayers who must wait to obtain assistance and, in some cases, receive refunds. Over-aged correspondence has steadily increased from 40 percent in … READ MORE